Commerce operations for Shopify
Run your whole store
from one place.
Support, shipping, returns, marketing, and your own apps share one dashboard. An AI does real work: it answers the phone, emails and texts customers back, files returns, drafts campaigns and checks your catalog every morning. Your team sees everything it does and makes the calls that matter.
Today, the first screen of the day
Everything waiting on a person across two stores, most urgent first, then shipping by location. On the right, the same view in the staff app.
Case study · Vengeance78
How Tetova runs a streetwear store
Vengeance78 is a streetwear retailer with two stores, four locations and a sister brand, Politics Jeans. Here’s what a day looks like with Tetova running the operation, from the website to the warehouse.
- 01
Before the doors open
The morning starts in Today: every handoff from the AI, every customer at risk of a chargeback, and the oldest unshipped order at each location, across both stores.
See how → - 02
All day on the phones and inbox
The AI answers calls, emails, texts and Instagram DMs, files returns and swaps sizes itself, and hands the team only what needs a person. Staff coach it or take over from their phones.
See how → - 03
On the warehouse floor
Orders are picked by light across four locations, packed with a scale that weighs and labels in one step, and returns are graded and restocked from the staff app.
See how → - 04
Selling while they work
The site and app reorder themselves around what’s selling, restock alerts go out the moment a size is back, and AI drafts the pushes and emails for a person to approve.
See how → - 05
Watching the competition
Every night Tetova counts what competitors sold, what they launched and which of their ads are working, and the AI checks yesterday’s new products for mistakes.
See how →
Customers see it too: vengeance78.com is a headless storefront running on Tetova. See the storefront →
What’s inside
Everything a store runs on
Six areas, one set of customers, orders and products. Start with the one that costs you the most time.
Support
One AI agent on phone, email, live chat, text, Instagram and Messenger, with your team in charge.
See support →
Operations
Shipping, picking, package tracking, returns, fraud checks and chargebacks.
See operations →
Marketing
Email and push from your own platform, Meta ads, AI creative, popups, reviews and SEO.
See marketing →
Intelligence
Competitor sales, ads and Google rankings, plain-English financials, attribution and live visitors.
See intelligence →
Catalog
Collections that sort themselves, a nightly product check, and products added once.
See catalog →
Storefront & apps
A fast headless website, your own shopper app and a staff app, all on one core and changed from the dashboard.
See apps →AI with people
The AI answers first. People decide.
Tetova’s AI is built to finish work, not just reply. Anything it shouldn’t decide on its own goes to a person, and your team can step in at any moment.
- 1
It answers, and it acts
One AI agent answers the phone and replies on email, live chat, text, Instagram and Messenger, and handles the order itself: it looks up tracking, files a return with a prepaid label, swaps a size or cancels an order.
A return, handled in the first reply
The customer’s shoes don’t fit. The AI files the return and sends the label. Details replaced with stand-ins.
- 2
It hands off what it shouldn’t decide
Refund exceptions, unhappy callers and anything unusual land in Needs You, on the dashboard and on the team’s phones. Staff choose when the AI replies: always, after hours only, or paused for an hour.
Needs You
Refund exceptions, address changes to intercept, and actions the AI couldn’t finish, each handed to a person. Names and order numbers blurred.
- 3
You can coach it, or take over
Type a private instruction and the AI follows it on its next reply, even in the middle of a phone call, without the customer seeing or hearing it. Or take the conversation, or the call, yourself.
Coach the AI
“Offer to swap for a medium before the refund.” The customer never sees this note.
The same rule runs through the whole product. The AI drafts push notifications, emails, ads, product fixes and search descriptions, and a person approves them before anything goes out.
See it on your own store
Book a walkthrough focused on the part of your operation that takes the most time today. Bring your hardest support ticket and we’ll show how Tetova would handle it, and where your team would step in.